900 Third Avenue
Suite 500
New York, NY 10022
[email protected]

Information Regarding COVID-19

FirstKey Mortgage, LLC (“FirstKey”) is here to assist borrowers as the situation and impact of COVID-19 continues to develop. While FirstKey does not directly service loans, we are taking the necessary steps to ensure there is no interruption in the servicing of your mortgage, and we are working closely with our sub-servicers to make sure that borrowers are fully supported during this global pandemic.

More importantly, FirstKey has instructed its sub-servicers and confirmed they will comply with the relief measures required by the CARES Act, HUD, federal, state and local governments.

FirstKey representatives are available to help you Monday through Friday between the hours of 9am and 5pm eastern time at (866-209-2576) or you can send an email to [email protected] if you are affected by COVID-19 and require assistance.